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Exhibitor FAQs

Have a question about exhibit sales, exhibit hall hours, or exhibitor registration? We can help! Below we have answered some of the most Frequently Asked Questions.

Frequently Asked Questions

How do I purchase exhibit space?

Under Exhibitors & Sponsors, go to the interactive floorplan and click on the desired booth. You can click your mouse over a sold tan booth to see who occupies it or click on it to see more details about the exhibitor. Click on an available blue booth and “click here” will display on the right side of the floorplan to begin the online space application process.

What are the specs for exhibit booth construction?
  • Exhibit booths are constructed of 8′ (2.4-m) back drape and 3′ (0.9-m) side rails ONLY. Exhibitors pay for and choose what they require or desire versus all booths looking exactly alike. The purchase price of a booth space is kept to a minimum. Order a wide variety of furnishings from the Exhibitor Service Kit.
  • Exhibit booths ARE NOT constructed of hard-wall material and ARE NOT equipped with tables, chairs, carpet, internet or electricity.
  • Hard-wall exhibit booths and furnishings can be rented at exhibitors cost online through Exhibitor Serivces.
What is included with my booth?

10′ x 10′ exhibit space including pipe & drape ONLY. Carpet, tables, chairs, trashcans, internet and electric ARE NOT included and must be ordered through the Exhibitor Dashboard.

When can I order furnishings?

Exhibitor Services will open July 2024 through the Exhibitor Dashboard.

I am unable to login to the dashboard, can you send me a new password?

On the Exhibitor Dashboard login page, click “forgot ID or password”. Enter your ID or email used during the space application process and Map Your Show, SME’s exhibit sales and floorplan enhancement vendor, will send your credentials to the company contact on file.

When can I register for exhibitor badges?

Exhibitor Registration opens March 2024 through the Exhibitor Dashboard. Exhibitors must use the online “Exhibitor” Registration process to claim their complimentary allotment. You will need an exhibitor badge to enter the exhibit hall for move-in and one hour prior to exhibit show hours to restock materials. To access Exhibitor Registration, please log onto your Exhibitor Dashboard. If you don’t have your code, please email exhibits@smenet.org.

How many complimentary registrations do we get?

Each 10’ x 10’ (100sqft) receives a total of four complimentary registrations for personnel to attend the conference:

  • Two full conference registrations: will receive a registration bag/sponsor material, access to the technical sessions and access to the exhibit hall & its functions

Online registrations can be made from the Exhibitor Dashboard, click Badge Registration.

How do I get more exhibitor badges?

You can purchase additional exhibitor badges for both full conference and exhibits booth staff. Once you have used your complimentary allotment, the option for the additional registrations will appear as an option during the exhibitor online registration process.

Do you offer free WiFi (wireless internet) on the exhibit floor?

It is cost-prohibitive in the USA for an Association to purchase WiFi from the convention centers – however, it is available for an individual company purchase. Please see the Exhibitor Dashboard for WiFi pricing and availability.

What are the exhibit hall hours?

The exhibit hall is open on

Sunday, September 29, from 5:00 pm – 7:00 pm;

Monday, September 30, from Noon – 7:30 pm;

Tuesday, October 1, from Noon – 6:00 pm;

Wednesday, October 2, from Noon  – 6:00 pm and

Thursday, October 3, from Noon – 2:00 pm.

ONLY exhibitors with a RED exhibitor badge holder will be able to access the Exhibit Hall 1 hour prior to the official opening each day in order to prepare for attendees. Please register all of your personnel through the Exhibitor Dashboard.

What are the exhibit hall set-up hours?

The exhibit hall will be open for exhibit set-up on
Saturday, September 28, from 1:00 pm – 5:00 pm; and on
Sunday, September 29, from 8:00 am – 4:00 pm.

For a full schedule of exhibitor events, please visit the Exhibitor Schedule.

I haven't received any exhibitor emails, is there a reason for this?

Exhibitor show information emails are only sent to the Primary Contacts email address provided for the contract during the exhibit space application process. If you would like to change the primary contact for IMPC 2024, please email exhibits@smenet.org and let us know. Only one contact is allowed per exhibiting company. Additionally, please add SME and MYS (Map Your Show) to your approved email list to prevent important emails from being directed to junk mail or being caught in your spam filter.

I am interested in sponsoring or advertising, where do I find information for sponsorships and advertising?

For information regarding available sponsorships, please visit Sponsorship Opportunities. For advertising and sponsorship contact information, please visit Contact Us.

I am looking for exhibitor marketing tools, where can I find them?

For exhibitor and sponsor marketing tools including conference logos and web banners, please visit Marketing Tools.

If an exhibitor wants to change their company address, display name, or other contact information, how do they do it?

Exhibitors must email exhibits@smenet.org for contact info changes or company name changes. Exhibitors can update their address, description/products from the Exhibitor Dashboard.

What is the refund and cancellation policy for exhibit sales?

Cancelation policy is provided on your exhibit space contract. Notify SME Exhibit Sales in writing at exhibits@smenet.org on or before April 30, 2024, of intention to cancel or withdraw from the exhibition. The exhibitor will be refunded all sums paid less a processing fee of $500 per 10’ x 10’ booth. After April 30, 2024, the exhibitor will be obligated to pay the total rental cost of the exhibit booth. All exhibitor benefits including complimentary registrations are forfeited.

Where can I reserve my hotel room(s)?

Discount housing opens from the Exhibitor Dashboard June 2024. Beware of scam emails/phone calls from travel agencies. Exhibitors must access hotel reservations via the Exhibitor Dashboard. Once logged onto the Exhibitor Dashboard, click on the Housing button.

How many attendees are expected?

We are expecting more than 1,000 attendees at the IMPC 2024.

I have a question about exhibitor registration, transportation, hotel accommodations or a general question that is not covered here, who should I contact?

If you have additional questions, please contact SME customer service at 303.948.4200 or 1.800.763.3132 (US only), or email exhibit sales at exhibits@smenet.org.

For more information, please contact:

SME
12999 E. Adam Aircraft Circle
Englewood, CO 80112
E: cs@smenet.org
T: 303.948.4200

IMPORTANT NOTICE:

SME has received several reports that wholesalers have been contacting attendees and exhibitors offering deals on hotels for the conference. While it is not illegal for a travel firm or booking agent to solicit potential customers, it can be difficult to determine the legitimacy of offers from these organizations. Those who opt for alternatives to the SME negotiated rates may find themselves at risk. SME reminds attendees that we have no affiliation with any of these hotel room brokers.